Privacy Policy

Last updated: 18 July 2026

The Mosh Manual respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we collect when you visit TheMoshManual.com, how we use it, who it may be shared with and the rights available to you.

For the purposes of applicable UK data protection law, The Mosh Manual is the data controller for personal information collected through this website. The website is operated by Alan Spicer as part of the Jigsaw Northstar Network.

How to contact us

For questions about this Privacy Policy, the information we hold about you or how your information is being used, contact:

The Mosh Manual
Email: alanspicer+moshprivacy@gmail.com
Correspondence address: 68 Moorside Avenue, Huddersfield

You can also contact us using the Contact page on The Mosh Manual.

Information we may collect

The information we collect depends on how you interact with the website.

Information you provide directly

We may collect information that you voluntarily provide when you:

• Complete the contact form.
• Download a free guide or resource.
• Subscribe to email updates.
• Respond to an email or communication.
• Contact us about advertising, partnerships or another enquiry.

This information may include:

• Your name.
• Your email address.
• Your website address.
• The subject and contents of your message.
• Your newsletter or marketing preferences.
• Any other information you choose to include in your communication.

Please avoid including sensitive personal information in contact form messages unless it is genuinely necessary.

Information collected automatically

When you visit the website, certain technical information may be collected automatically. This may include:

• Your IP address.
• Browser type and version.
• Device type and operating system.
• Approximate geographical location.
• Pages visited and time spent on the website.
• The page or website that referred you to us.
• Links you click.
• Dates and times of visits.
• Cookie identifiers and similar technical information.
• Error logs, security records and diagnostic information.

This information may be collected through website hosting services, analytics tools, security services, cookies and similar technologies.

How we use your information

We may use your personal information for the following purposes.

Responding to enquiries

We use information submitted through the contact form or by email to read, manage and respond to your enquiry.

Our lawful basis is normally our legitimate interest in communicating with readers, potential partners and other people who contact us. Where your enquiry relates to a proposed agreement or service, processing may also be necessary to take steps at your request before entering into a contract.

Providing free downloads

When you request a free festival guide or another downloadable resource, we use your email address to provide access to that resource.

Where you separately agree to receive email updates, we may also add your email address to our mailing list.

Our lawful basis for sending marketing emails is your consent.

Sending email updates

Where you have opted in, we may send you emails containing:

• New festival guides and articles.
• Festival planning advice.
• Equipment recommendations.
• Website updates.
• Relevant offers, promotions or affiliate recommendations.

You can unsubscribe at any time by using the unsubscribe link included in our emails or by contacting us.

Withdrawing your consent will not affect the lawfulness of any processing carried out before your consent was withdrawn.

Operating and improving the website

We may use technical and analytical information to:

• Understand how visitors use the website.
• Identify popular articles and resources.
• Improve website content, navigation and performance.
• Detect broken pages or technical errors.
• Protect the website against spam, fraud, abuse and security threats.

Depending on the technology involved, our lawful basis may be our legitimate interest in operating and improving the website or your consent where non-essential cookies or similar technologies are used.

Affiliate links

Some articles contain affiliate links. When you click an affiliate link and make a purchase, The Mosh Manual may receive a commission at no additional cost to you.

Affiliate links may contain tracking information that allows the relevant retailer or affiliate network to identify that you arrived from The Mosh Manual. This may involve cookies, referral codes or other identifiers.

We may receive reports showing that a qualifying click, purchase or conversion occurred. We do not normally receive your complete payment details from an affiliate retailer.

Your use of a retailer’s website is also governed by that retailer’s own privacy and cookie policies.

Meeting legal and administrative obligations

We may process information where necessary to:

• Comply with a legal obligation.
• Maintain appropriate business and financial records.
• Establish, exercise or defend legal claims.
• Investigate suspected fraud, misuse or unlawful activity.
• Respond to lawful requests from regulators, courts or public authorities.

Cookies

Cookies are small files placed on your computer, phone or other device when you visit a website.

This website may use the following categories of cookies.

Strictly necessary cookies

These cookies are required for the website to operate properly. They may support functions such as website security, spam prevention, form submissions, consent preferences and basic page functionality.

These cookies do not normally require consent.

Analytics and performance cookies

These cookies help us understand how visitors find and use the website. They may collect information about page views, visit duration, traffic sources, link clicks and technical performance.

We use these cookies only where the required consent has been provided.

Functionality cookies

These cookies may remember choices you have made or support optional website features.

Where these cookies are not essential to provide a feature you have requested, they will be used only with your consent.

Affiliate and advertising cookies

Affiliate networks, retailers or advertising partners may use cookies or similar identifiers to record that you clicked a commercial link and to attribute a purchase or other action to The Mosh Manual.

These technologies may be placed when you click an affiliate link or interact with third-party content.

Where non-essential cookies are placed through The Mosh Manual, they will be used only after the required consent has been provided.

Managing cookies

Where available, you can accept, reject or customise non-essential cookies using the website’s cookie consent controls.

You can also control cookies through your browser settings. Blocking some cookies may prevent parts of the website from working as intended.

Your browser settings may also allow you to delete cookies that have already been stored on your device.

Email communications

We send marketing emails only where we have an appropriate lawful basis to do so.

You can unsubscribe from marketing emails at any time by:

• Selecting the unsubscribe link in an email.
• Contacting us and asking to be removed.
• Changing your preferences where an email preference centre is available.

After you unsubscribe, we may retain a limited suppression record containing your email address. This allows us to honour your request and avoid accidentally adding you back to the mailing list.

Unsubscribing from marketing does not prevent us from sending administrative messages that are necessary to respond to an enquiry or fulfil a request.

Who we share information with

We may share personal information with trusted service providers that help us operate the website. These may include:

• Website hosting and domain providers.
• Email delivery and newsletter platforms.
• Contact form and spam-prevention providers.
• Website security and backup services.
• Analytics providers.
• Cloud storage and administrative service providers.
• Affiliate networks, retailers and commercial partners.
• Professional advisers, including accountants, legal advisers and insurers.
• Regulators, law-enforcement bodies, courts or public authorities where required by law.

These organisations may act as data processors working on our instructions or as separate data controllers responsible for their own use of your information.

We do not sell your personal information.

We may also disclose information where the website, its assets or the wider Jigsaw Northstar Network is sold, transferred, reorganised or merged with another organisation. Any new owner would be required to use the information in accordance with applicable data protection law.

Third-party websites and embedded content

The Mosh Manual contains links to external websites, including festival organisers, retailers, ticketing platforms, transport providers, social media platforms and affiliate partners.

Articles may also contain embedded content such as videos, maps, social media posts or other interactive features.

External websites and embedded services may collect information about you, use cookies or track your interaction with their content. Their handling of your information is governed by their own privacy policies.

The Mosh Manual is not responsible for the privacy practices, security or content of third-party websites.

International data transfers

Some of our service providers may process or store information outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure that an appropriate legal safeguard is used. Depending on the destination and provider, this may include:

• A UK adequacy regulation.
• Approved contractual protections.
• The UK International Data Transfer Agreement.
• The UK Addendum to approved standard contractual clauses.
• Another lawful transfer mechanism.

You may contact us for further information about the safeguards used for a particular service provider.

How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

Generally:

• Contact form messages and routine enquiries may be retained for up to 24 months after the enquiry has been resolved.
• Newsletter information is retained while you remain subscribed.
• Limited suppression information may be retained after you unsubscribe so that we can honour your request.
• Technical and security logs are normally retained only for as long as needed to maintain, diagnose and protect the website.
• Analytics information is retained according to the settings and retention periods of the relevant analytics service.
• Business, contractual, tax or financial records may be retained for longer where required by law.
• Information connected with a dispute or legal claim may be retained until that matter has been fully resolved.

Information may be deleted or anonymised when it is no longer required.

How we protect your information

We use reasonable technical and organisational measures designed to protect personal information against:

• Unauthorised access.
• Accidental loss.
• Misuse or alteration.
• Unauthorised disclosure.
• Destruction.

These measures may include secure website connections, access controls, software updates, backups, security monitoring and limiting access to people or providers who reasonably need it.

However, no website, email system or internet transmission can be guaranteed to be completely secure.

Your data protection rights

Depending on the circumstances, you may have the right to:

• Request access to the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Ask us to delete your personal information.
• Ask us to restrict how your information is used.
• Object to certain processing based on legitimate interests.
• Object to the use of your information for direct marketing.
• Request that certain information be transferred to you or another organisation.
• Withdraw consent where processing is based on consent.
• Complain about how your information has been handled.

These rights are not absolute and may depend on the lawful basis being used and the circumstances of the request.

We may need to verify your identity before completing a request. We will respond within the period required by applicable data protection law.

Your right to object

You have the right to object at any time to the use of your personal information for direct marketing.

You may also object to processing based on legitimate interests. Where you object, we will stop processing the information unless we have compelling legitimate grounds to continue or the information is required for a legal claim.

Automated decision-making

The Mosh Manual does not currently use personal information to make solely automated decisions that produce legal or similarly significant effects.

Children’s information

We do not knowingly ask children to provide personal information through the website.

If you believe that a child has provided personal information without appropriate permission, contact us so that we can review and, where appropriate, delete it.

Complaints

Please contact us first if you have concerns about how your personal information has been handled. We will make reasonable efforts to investigate and resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, the UK supervisory authority for data protection.

Information about making a complaint is available through the Information Commissioner’s Office website.

Changes to this Privacy Policy

We may update this Privacy Policy occasionally to reflect changes to the website, the services we use or applicable legal requirements.

The latest version will always be published on this page. The date at the top of the policy shows when it was last updated.

Where a change materially affects how we use personal information, we may provide an additional notice through the website or by email where appropriate.